Systems Administrator Client Management

Location: Richmond, Virginia, USA

Duration: 6 Months (Hybrid)

Visa Status: USC,GC, GCEAD, H1b, C2C

Job Description:

DUTIES AND RESPONSIBILITIES:
• Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
• Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
• Working with VITA service providers to ensure the Client workstation image meets agency needs and security requirements.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
• Provide management with recommendations for systems and process improvements
• Troubleshoot software and hardware problems and enhances the level of direct services to field staff
• Install, maintain, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal Client staff to enhance the use of technical resources to support complex software.
• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED EXPERIENCE & SKILLS
• Strong customer service skills with a Customer First attitude.
• Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
• Excellent research and investigative skills.
• Extensive knowledge and experience in Active Directory, remote support tools, networking.
• Working understanding of software license management and compliance best practices.
• Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience with Power Platform, PowerShell, SQL strongly preferred.
• System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
Required 5 Years. Strong Customer Service skills with a Customer First attitude
Required 5 Years. Extensive skills and experience in Microsoft Desktop products including Windows 10/11, SharePoint, and MS Office 365 Required
Required 5 Years. Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices
Required 3 Years. Extensive knowledge and experience in Active Directory, remote support tools, networking
Highly desired 3 Years. Experience with Power Platform, PowerShell, SQL strongly preferred.
Required 3 Years. System administration of Ivanti Endpoint Manager or a similar client management Experience in working with help request tracking and reporting tools.


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