Help Desk Analyst 4

Location: North Chesterfield, Virginia, USA

Duration: 4 months 100% On Site

Visa Status: Any Visa But local to Richmond, VA

Job Description:

Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26, but no guarantees.
The Help Desk Analyst will support client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

The person selected for this position will work full-time onsite at North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skill Required / Desired Amount of Experience
Advanced computer skills are required that aligns with the Job Description
Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions,
Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Required 8 Years
customer relations skills
Required 8 Years
good verbal and written communication skills
Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Required 8 Years