Technical Support Analyst 4
Location: North Chesterfield, Virginia, USA
Duration: 5 months (Onsite)
Visa Status: USC, GC, GCEAD, H1B, C2C
Job Description:
Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
Required 5 Years Help desk experience in an IT environment
Required 5 Years A good general knowledge of IT concepts (e.g., networking, PCs, etc.)
Required 5 Years Familiarity with common office applications (e.g., MS Office suite)
Required 5 Years Excellent communication skills
Highly desired 5 Years Power BI skills are a plus
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