Help Desk Analyst 4
Location: North Chesterfield, Virginia, USA
Duration: 10 Months (Onsite)
Visa Status: USC, GC, GCEAD, H1B, C2C
Job Description:
Become familiar with VSP services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required 8 Years Advanced computer skills are required that aligns with the Job Description
Required 8 Years Ability to multitask and to determine root cause of problems and implement solutions,
Required 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Required 8 Years customer relations skills
Required 8 Years good verbal and written communication skills
Required 8 Years proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
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