Dynamics 365 Lead - Sales & Customer Service
Location: Richmond, Virginia, USA
Duration: 9 Months (Hybrid)
Visa Status: USC, GC, GCEAD, H1B, C2C
Job Description:
Responsibilities:
· Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
· Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
· Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
· Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
· Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
· Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
· Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
· Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
· Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
· Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
· Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
· Contribute to improving our processes and policies within the Business Enablement Services program.
· Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
· Other duties as assigned.
Professional Experience:
· Strong organizational and interpersonal skills.
· Logical, clear and concise written and verbal communication skills.
· Ability to work seamlessly within a team as well as manage individual tasks.
· Ability to react quickly to a fast paced, rapidly changing environment.
· Rely on experience and judgment to plan and accomplish goals.
· Independently perform a variety of complicated tasks.
· Work with a team of Developers and System Engineers.
· Communicate clearly and effectively, both speaking and in writing.
· Review & refine existing processes to better align with agency/group priorities.
· Review the existing procedures and propose, execute, and/or direct necessary changes.
· Participate in on-call duties as necessary.
· Be able to work–from-home and still provide expected level of support.
Be available to support after hours work as needed.
Required 5 Years. Experience as a D365 Technical Lead
Required 8 Years. Experience with creating and managing of solution using Dynamics 365 Sales & Customer Service.
Required 8 Years. Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365
Required 5 Years. Custom development experience using .Net, JavaScript and C#
Required 3 Years. Experience with Power Platform and Dataverse
Required 3 Years. Experience with using standard & premium connectors with PowerApps and Power Automate
Desired 2 Years. Experience with DevOps in Power Platform/D365 Environments
Desired 5 Years. Experience with Data Integrations and Migrations using SSIS Packages
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