Business Analyst 4
Location: Richmond, Virginia, USA
Duration: 12 Months (Hybrid)
Visa Status: USC,GC, GCEAD, H1b, C2C
Job Description:
Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.
Required 10 Years. Experience Delivering Business and Systems Analyst Artifacts
Required 10 Years. Must have exceptional written and oral communication skills
Highly desired 2 Years. Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)
Highly desired 2 Years. Familiar with ITIL framework and processes
Required 2 Years. Experience with Power BI
Required 2 Years. Experience with SharePoint
Required 5 Years. Experience with Microsoft Office
Highly desired 2 Years. Experience with Visio
Highly desired 2 Years. Experience with Creating Training Materials
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