Sr Desktop Support Tech

Location: Richmond, Virginia, USA

Duration: 10 Months (Hybrid)

Visa Status: USC,GC, GCEAD, H1b, C2C

Job Description:

ABOUT THE ROLE
Client is seeking qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Required 6 Years. Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required 4 Years. Excellent problem-solving, analytical, and team-working skills
Required 4 Years. Excellent communication and interpersonal skills.
Required 4 Years. demonstrated ability to obtain feedback from customers to improve training methods.
Required 4 Years. Writing and editing training manuals.
Required 4 Years. Running reports and analyzing common complaints and problems.
Required 2 Years. An openness to learning new technologies.
Required 4 Years. An openness to learning new technologies.


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