Technical Specialist- Mid Level

Location: Raleigh, North Carolina, USA

Duration: 2 Months (Remote)

Visa Status: USC,GC, GCEAD, H1b, C2C

Job Description:

Duties and Responsibilities:
• Administer the ServiceNow platform across the IT Service Management application
• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
• Handle all enhancement requests and develop on ITSM application used on the platform
• Work with developers on the next stage processes for the platform
• Be able to gather business requirements, analyze, and translate into technical documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
• Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management
• Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions
• Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
• Bachelor’s degree in computer science, Information Systems, or a related field
• 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with ITSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRAMP administration standards
Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others
Required 1 Years. Experience working in the governmental sector (local, state, or federal)
Required 5 Years. Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework
Required 5 Years. Experience performing continuous improvement initiatives for processes and services
Required 5 Years. Strong knowledge and familiarity with customer service/case management processes
Required 5 Years. Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Required 5 Years. Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results
Required 5 Years. Produce unambiguous, comprehensive, and accurate interpretations of analysis
Required 1 Years. Ability to obtain a security clearance with FedRAMP administration standards


#Technical #Specialist- #Mid #Level #SparkleGenius #SparkleGeniusJobs #SparkleGeniusOpenings #Spark #Sparkle #OpenPosition #NewJob #Job #Career #Hiring #Recruitment #NowHiring #HiringNow #Employment #Work #JobSearch #JobHunt #JobAlert #HumanResource #Staffing #Vacancy #JobSeeker #NewOpenings #Jobs #NewJobs #JobsinUSA #Richmond #Virginia #OpentoWork #Open #FullTime #PartTime #ContractWork #Freelance #JobOpening #Hiring #JobListing #Career #Employment #JobOpportunity #TechJobs #IT #ITjobs #nonITjobs