Technical Specialist
Location: Raleigh , North Carolina, USA
Duration: 1 year
Visa Status: Any Visa
Job Description:
Duties and Responsibilities:
• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
• Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items
• Be able to gather business requirements, analyze, and translate into technical documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
• Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items
• Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRAMP administration standards
Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Drive for Results
• Organizational Agility
Skills
Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor
Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies
Experience with IT Service Management (ITSM) or Customer Service Management (CSM)
Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs
Ability to estimate software development efforts
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