Technical Support Analyst 2

Location: Colonial Heights, Virginia, USA

Duration: 2 Months

Visa Status: Any Visa

Job Description:

candidates local to the Colonial Heights, VA required for ONSITE work
*ALL interviews conducted ONSITE, NO exceptions
*100% ONSITE, NO exceptions
*Contract to be extended annually beyond June 30, 2024, likely for 6-12+months


Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

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