Infrastructure Solution Architect
Location: Richmond, Virginia, USA
Duration: 9 Months (Onsite)
Visa Status: USC,GC, GCEAD, H1b, C2C
Job Description:
Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects. Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes. Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for voice client application problems. Installs, test and upgrade new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Multi-tasking and ability to prioritize as needed with shifting responsibilities. Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required. Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested support.
Required. Critical thinking, analytical, absolute problem solving.
Required. Excellent written and verbal communication skills
Required. Avaya Aura Core Solution components in VM environment
Required. Administering System Manager, Communication Manager, Session Manager
Required. Communication Manager Feature Description and Implementation.
Required. Application Enablement Services, WebLM, Certificate management
Required. Communication Manager, Branch Gateways and Servers Maintenance Alarms
Required. Branch Gateways and Servers Maintenance Procedures
Required. Avaya Site Administration, IP Office Manager
Required. Administering Call Management System (CMS) Agents & (CMS) Supervisor
Required. Linux CMS Software Installation, Maintenance, and Troubleshooting
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