Technical Support Analyst 2

Location: Richmond, Virginia, USA

Duration: 12 Months (Hybrid)

Visa Status: USC,GC, GCEAD, H1b, C2C

Job Description:

The Client is seeking an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Required 2 Years. Recent experience in a full-time Help Desk/Technical Support position
Required 2 Years. Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
Required 2 Years. 2 or more years of experience entering information and working with a trouble ticket, issue tracking system
Required 2 Years. Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
Required 2 Years. Proven analytical and problem-solving abilities
Required 2 Years. Excellent verbal and written communication skills
Required 2 Years. Ability to work independently with minimal direction and as a team
Required 2 Years. Highly motivated and self-directed
Required 2 Years. Ability to present ideas in business-friendly and user-friendly language.
Required 2 Years. Ability to work independently with minimal direction and as a team
Required 2 Years. Highly motivated and self-directed
Nice to have 2 Years. Knowledge of Active Directory
Nice to have 2 Years. CompTIA A+ Certification
Nice to have 2 Years. Experience with Symantec’s Altiris and Ivanti’s Service Desk.


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