Readiness Liaison

Location: Durham, North Carolina, USA

Duration: 5 months (hybrid)

Visa Status: USC,GC, GCEAD, H1b, C2C

Job Description:

Client is seeking contract resources to provide on-site support for county department of social services client users as they learn the client Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of lient functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other Client Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.
Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.
Required 3 Years. Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services
Required 3 Years. Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures
Required 3 Years. Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules
Required 3 Years. Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
Desired 2 Years. Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans
Required 3 Years. Ability to think analytically and engage in active problem-solving.
Required 3 Years. Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
Required 3 Years. Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
Required 3 Years. Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
Required 3 Years. Demonstrated above average relationship building and retention skills with both internal and external partners


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