Help Desk Analyst 4

Location: Richmond, Virginia, USA

Duration: 4 Months (Onsite)

Visa Status: USC, GC, GCEAD, H1B, C2C

Job Description:

What you will do:
Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
Maintaining an inventory of agency software and hardware.
Working with VITA to manage the refresh process in order to take advantage of equipment upgrades.
Providing security for file shares and other applications.

What the ideal candidate must possess:
At least one year of experience providing helpdesk and desktop support.
A strong work ethic and exceptional customer service skills.
Demonstrated experience with PCs, laptops, tablets and other hardware.
Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
Detailed experience with Microsoft Office and application support.
Demonstrated skills with supporting remote users.
Working knowledge of help desk ticketing systems.
Basic understanding of computer networking.
Troubleshooting skills with ability to resolve problems quickly and thoroughly.
Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
Good oral communications skills with the ability to interact with all levels of agency personnel.
Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.     
Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.


Required 3 Years Helpdesk and desktop suppor
Required 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors)
Required 3 Years Microsoft Windows 10 and 11
Required 3 Years Microsoft Office 365 Support
Required 2 Years Remote user support
Required 2 Years Basic computer networking knowledge
Highly desired 1 Years Experience supporting Xerox multifunction hardware
Highly desired 1 Years Experience with VITA systems or processes
Highly desired 1 Years HP and/or Dell certification
Highly desired 1 Years A+ certification