Field Service Technician

Location: Richmond, Virginia, USA

Duration: 6 Months (Onsite)

Visa Status: USC, GC, GCEAD, H1B, C2C

Job Description:

Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.


Required 3 Years Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
Desired 3 Years MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
Required 3 Years Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
Required 3 Years Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
Required 3 Years Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
Required 3 Years Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
Nice to have 3 Years Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.
Required 3 Years Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
Required 3 Years Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
Required 3 Years Customer Service: Patience, empathy, and a helpful attitude when assisting users.
Required 3 Years Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records.
Required 3 Years Teamwork: Collaborating effectively with other IT professionals.
Required 3 Years Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.