Sr Desktop Support Tech

Location: Richmond, Virginia, USA

Duration: 9 Months (Onsite)

Visa Status: USC, GC, GCEAD, H1B, C2C

Job Description:

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:
Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge of MS Office including Outlook and MS365.

Considerable knowledge of pc hardware, peripherals & networks

Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

Excellent troubleshooting skills

Ability to perform software installations, configurations and troubleshooting hardware and software.

Considerable knowledge of SCCM/SMS

A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

Excellent problem-solving, analytical, and team-working skills.

Excellent customer service, communication and interpersonal skills.

An openness to learning new technologies.


Required 4 Years Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required 4 Years Excellent problem-solving, analytical, and team-working skills
Required 4 Years Excellent communication and interpersonal skills.
Required 4 Years demonstrated ability to obtain feedback from customers to improve training methods.
Required 4 Years Running reports and analyzing common complaints and problems.
Required 2 Years An openness to learning new technologies.
Required 4 Years An openness to learning new technologies.