Sr Desktop Support Tech

Location: Richmond, Virginia, USA

Duration: 2 month (Onsite)

Visa Status: USC, GC, GCEAD, H1B, C2C

Job Description:

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.

Required 6 Years Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required 4 Years Excellent problem-solving, analytical, and team-working skills
Required 4 Years Excellent communication and interpersonal skills.
Required 4 Years demonstrated ability to obtain feedback from customers to improve training methods.
Required 4 Years Writing and editing training manuals.
Required 4 Years Running reports and analyzing common complaints and problems.
Required 2 Years An openness to learning new technologies.
Required 4 Years An openness to learning new technologies.


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